Global Trade Helpdesk Beta User Survey

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Dear Sir/Madam,

The Global Trade Helpdesk aims to provide complete and accessible information for companies across the globe to help inform their business decisions. The Beta version of the platform, which still under development, is accessible at http://www.globaltradehelpdesk.org/en. You can access an example of one of our popular searches here.
We would like to be sure that we are developing a tool that matches your company’s needs.

Please help us by answering the following questions about the Global Trade Helpdesk based on your experience. It will take only a few minutes.

Thank you in advance for your time and cooperation.

Best Regards,

Global Trade Helpdesk team

Name: *

Company Name: *

Email address: *

Country of residence: *

Please select your status or the type of organization that best describes the one you work for or represent:

Micro enterprise with up to 10 employees

Small enterprise with 11-50 employees

Medium-sized enterprise with 50-249 employees

Large enterprise with 250 of more employees

Government or business support institution

Other:

Clear selection

Please visit to http://www.globaltradehelpdesk.org/en and complete a search for your product to one of your target markets.

Based on this experience, please answer the following questions:

I. Please rate how difficult or easy it was to find the information for your product and the relevant HS code using the Global Trade Helpdesk.

1 (Very difficult)

2 (Difficult)

3 (Neutral)

4 (Easy)

5 (Very easy)

Clear selection

Additional comments on finding product information:

II. Did you find the key trade and market information you need for your market research on the Global Trade Helpdesk?

Yes

Clear selection

If not, please explain what information was missing to facilitate your market research:

III. Which information was relevant to your company’s market research needs? (Multiple Options allowed)

Demand/trade flows/ import growth

Export potential estimations across markets

Tariff information and rules of origin details

Trade remedies

Information regarding mandatory regulations in destination market (Non-Tariff Measures)and regulatory changes

Steps required for exporting/ trade procedures

Contact information for Trade Promotion Agencies and partners

Information on international standards

Please specify if any other:

IV. Which additional information would be useful to you to better inform your business decisions? (Multiple Options allowed)

Market Price Information for commodities and agricultural products

Information on voluntary/private standards (Fairtrade, organic, etc.)

Intellectual Property Right protection information

Contact information for importing firms in destination market

Information about trade shows/events

Information regarding accepted payment methods in the target market

Contact information for logistics providers in your destination market

Other, please specify:

V. Which additional portal features would be useful to further support your market research using Global Trade Helpdesk? (Multiple Options allowed)

A User Dashboard function tracking market performance of products of interest

Email notifications of data updates and new information

Automated suggestions of key importing markets by product

Translation into additional languages, please specify language:

Other, please specify:

VI. Please rate how easy or difficult you found it to navigate through the Global Trade Helpdesk website and access the relevant information.

1 (Very difficult)

2 (Difficult)

3 (Neutral)

4 (Easy)

5 (Very easy)

Clear selection

If difficult, how can we make it easier?

VII. Please rate the quality of tool performance (speed of data loading, etc):

1 (Very low)

2 (Low)

3 (Neutral)

4 (High)

5 (Very high)

Clear selection

If low, how can we improve tool performance?

VIII. Which area(s) could Global Trade Helpdesk improve to better meet your needs? (Multiple Options allowed)

Enhance user-friendliness

Include more types of information

Provide more detailed user guidance/ training materials

Make information available in additional languages

Other, please specify:

IX. What are the main sources you are currently using to access trade and market information?

Free international organizations databases

Free sources from national administrations (e.g. customs, central banks, ministries)

None

Clear selection

Databases, for which I pay to use, please specify:

Other sources, please specify:

X. We want to better serve your needs! Do you have any suggestions or final comments on how to improve the Global Trade Helpdesk?

Submit

Clear form

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