ComplaintsforSunergy Solar LLC

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sunergy quoted ****** to remove recently installed solar panels, replace roof, and reinstall solar panel. The company is refusing to reinstall until an additional amount is paid. They are requesting additional fund above the contract description. Solar panels have been removed greater than 25 days. 5 phone calls to **************** with no return call from managers for resolution or explanation of overcharge.

  Business response

  03/25/2024

  Thank you for sending this complaint over to us. Our Resolution's manager was able to investigate this account and found that the reinstallation has already been scheduled for March 26th. There was a dispute over the cost of the material for the re-roof and has since been resolved.  

  Sunergy does apologize for any confusion that *** have occurred. We hope that since the reinstall has been scheduled, that the customer's concerns have been resolved. 

  Business response

  03/25/2024

  Thank you for sending this complaint over to us. Our Resolution's manager was able to investigate this account and found that the reinstallation has already been scheduled for March 26th. There was a dispute over the cost of the material for the re-roof and has since been resolved.  

  Sunergy does apologize for any confusion that *** have occurred. We hope that since the reinstall has been scheduled, that the customer's concerns have been resolved. 

  Business response

  03/25/2024

  Thank you for sending this complaint over to us. Our Resolution's manager was able to investigate this account and found that the reinstallation has already been scheduled for March 26th. There was a dispute over the cost of the material for the re-roof and has since been resolved.  

  Sunergy does apologize for any confusion that *** have occurred. We hope that since the reinstall has been scheduled, that the customer's concerns have been resolved. 

  Business response

  03/25/2024

  Thank you for sending this complaint over to us. Our Resolution's manager was able to investigate this account and found that the reinstallation has already been scheduled for March 26th. There was a dispute over the cost of the material for the re-roof and has since been resolved.  

  Sunergy does apologize for any confusion that *** have occurred. We hope that since the reinstall has been scheduled, that the customer's concerns have been resolved. 

  Business response

  03/25/2024

  Thank you for sending this complaint over to us. Our Resolution's manager was able to investigate this account and found that the reinstallation has already been scheduled for March 26th. There was a dispute over the cost of the material for the re-roof and has since been resolved.  

  Sunergy does apologize for any confusion that *** have occurred. We hope that since the reinstall has been scheduled, that the customer's concerns have been resolved. 

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called sunergy a couple months ago and advise them that my solar panels were not working. They told me before somebody could come out to see what was going on I would have to pay $350. After saving up the money and finally getting somebody to come out there I was advised that this was no fault of our own and to send my power bills to their email for reimbursement. I emailed and still after a month of waiting I got no response. I called March 5, 2024 for a follow up which was advised that **** would talk to her supervisor And see what could be done. On March 6, 2024 **** called me back to advise me that even though I was advised incorrectly by their employee they would not reimburse me for anything and that I have to eat the cost of the electric bills and the maintenance fee.

  Business response

  03/07/2024

  Thank you for sending this complaint over to us. Our Resolution team will reach out to the customer to better discuss their concerns and work towards a resolution path.

  Customer response

  03/08/2024

   
  Complaint: 21393266
  
  I am rejecting this response because: I have already been in contact with Sungery prior to even reaching out to the BBB. 
  
  Sincerely,
  
  ***************************

  Business response

  03/13/2024

  A resolution specialist from Sunergy was in contact with the customer and was able to address the concerns described on the customer's case. ******************** does acknowledge that there was some miscommunication deriving from one agent which lead the customer to expectations of Reimbursement which were not accurate. This policy has been clarified to the customer, however, the customer grievances are not disregarded and currently a reimbursement for the service charge ($350.00) has been offered and is in the process of completion. This is to be followed up on today Wednesday 3/13/24 in order to complete a written agreement with the customer that this is being done. Additional to this it was communicated to the customer that if there be additional points of concern or issues to be addressed that this can be forwarded to her resolution specialist

• Initial Complaint

  03/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Sunergy Solar Company regarding misleading information and false promises made during the sales process, as well as subsequent misrepresentation of the performance and cost savings associated with their solar panels.Upon entering into a contract with Sunergy Solar Company, we were assured by their sales representative that we would experience significant cost savings on our energy bills. Specifically, we were told that the only bill we would receive after installing Sunergy's solar panels would be a nominal $20 connection charge. This statement was unequivocally false.Contrary to what was promised, our Sunergy lease has resulted in a monthly payment that surpasses our previous electricity bill. Not only are we not experiencing any savings, but we are now burdened with a higher expense than before, despite assurances from Sunergy's sales team.Furthermore, when we reached out to Sunergy to voice our concerns and inquire about the discrepancy in savings, we were met with further deception. A Sunergy representative informed us that it may take several months to see the full performance benefits of the panels. This excuse was not disclosed during the initial sales pitch and adds to the growing list of misrepresentations made by Sunergy Solar Company.We feel deceived and misled by Sunergy's false claims and lack of transparency. We entered into this agreement with the expectation of saving money and reducing our carbon footprint, but instead, we find ourselves in a worse financial situation than before.Therefore, we urge the Better Business Bureau to investigate Sunergy Solar Company and take appropriate action to address their deceptive sales practices. We also request assistance in resolving our contractual agreement with Sunergy and seeking fair compensation for the misinformation and financial harm we have endured.Thank you for your attention to this matter.Sincerely,Veteran in Crisis

  Business response

  03/07/2024

  Thank you for sending this complaint over to us. Our Resolution team will reach out to the customer to better discuss their concerns and work towards a resolution path.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Contract Date: 5/16/2023 ************************ $71,829 Company promised Solar Panel install, Main ************** ********* Interconnection within a reasonable time frame. After a delay from our side, we were able to schedule installation for 11/22/2023. Since then, no further action has been taken by the Sunergy side. Our first "Sales Concierge" left the company and we were left without an update until we called several times requesting one. We have not heard from our new Rep in two weeks, since our initial contact with him. Nobody from this company has reached out to us to complete their end of the contract. We are constantly having to chase them down to get answers.We want them to finish the job they promised to do and reasonable compensation for the poor customer service and long wait times.

  Business response

  02/27/2024

  Thank you for sending this complaint over to us. Our Resolution team will reach out to the customer to better discuss their concerns and work towards a resolution path.

• Initial Complaint

  02/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  In March of 2023 a sunergy salesperson name ***************** came up to my mom at our house lying to us saying we could get 0 dollar on our electric bill if we signed up for solar panels he took advantage of ** saying we could get tax credits tax rebates and everything under the new ******* law the inflation reduction act my mom and I are both intellectual disabled or are slow i email some screenshots of email responses between me and *** about a week after i complained but sunergy never responded back to us so I am putting a complaint in to bbb to get this resolved I want the lien taken off and a full refund back to goodleap to resolve this mess that we were put in

  Business response

  02/08/2024

  Thank you for submitting this complaint. Our Resolution team attempted to contact the customer to address his concerns and work towards a resolution. 

  Customer response

  02/08/2024

   
  Complaint: 21228790
  
  I am rejecting this response because: I complained to them directly a couple times they never called me later to workout a resolution I am still waiting for a resolution I suggested a solution already in the previous message I want a full refund and removal of lien on the solar panels
  
  Sincerely,
  
  ***************************

  Business response

  02/16/2024

  Thank you for sending this response over to us. Sunergy's Resolution team is still investigating the claims as mentioned in the complaint. Once our investigation is completed, we will reach out to the customer and work towards a resolution path. 

  Customer response

  02/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. i hope to hear from sunergy i am working on getting a attorney just in case hope to hear from them soon
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The salesmen told me that I would have 1-2 months after my solar system was turned on before a loan payment was due. This way I wouldnt have to pay a power company bill and a solar loan bill at the same time. Sunergy installed my system and some wiring issues had to be fixed and Sunergy delayed the repairs and delay getting the building inspection done and delayed getting the application process started with the power company . The system was about 30 days delayed in all, which by the time I got permission to operate a loan payment was due. Sunergy is refusing to help with ************** payment with the program they have in place for situations like this and the loan company goodleap is refusing to help as well.

  Business response

  01/25/2024

  Thank you for submitting this complaint. Our Resolution team attempted to contact the customer to address his concerns and work towards a resolution. Unfortunately, we were unable to reach him, but we left a message with our contact information for him to reach out to us.

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sunergy Is A SCAM!Note: full details are in attachment.Here is the SHORT list of issues with Sunergy:> July 12, 2022: Sale: I was lied to. The salesperson told me my non-solar bill would be $0 (or very near so). It has been average $100 each month (for about a year now). My most current non-solar bill is $200.> OCT 24, 2022: Sunergy representative is a no show (for inspection)> FEB 5, 2023: Email sent to Synergy My solar payments started in November [but] I am still paying my normal electricbill.> FEB 6, 2023 Email sent to Sunergy, raising concerns:There was never a single point of contact from Sunergy, to guide me Extremely delays, including Sunergy folks not showing up on inspection day Too many different people from Sunergy saying different things > FEB 26, 2023 Email sent to Sunergy:The post-work cleanup was really sloppy - details in attachment.> JUL 2023: Finally, I was contacted by a customer services manager, named *******. He said he would fix all my issues. He said that Sunergy does about ***** (one thousand) installs a month and there are no problems. He said I was the 1% of the 1% of customers who have such problems, as I do.> Present day: I am getting a new roof installed (due to previous hail damage). However, that is currently at a standstill since the cost quoted by Sunergy to uninstall and reinstall the solar panels is exorbitantly high ($22,770). > Radiant barrier was promised. It was finally installed 1 year later.For everything above, I have proof (emails/PICs) and even more details.This is the worst service I had received of any company in all of my 25 years owning multiple homes. At present, I have 0 (ZERO) trust in Sunergy.After I submit this BBB complaint, I will also forward it to ******* Attorney General ***********************.IF THE SOLAR SYSTEM IS NOT REMOVED (WITHOUT ANY COST/PENALTY/FEES/ETC TO ME), MY NEXT STEP IS LEGAL ACTION.Please make my home Whole.I expect Good Faith in this process.

  Business response

  02/02/2024

  Thank you for sending this complaint over to us. Our Resolution team will reach out to the customer to better discuss their concerns and work towards a resolution path.

  Customer response

  02/04/2024

   
  Complaint: 21181723
  
  I am rejecting this response because:
  

  Sunergy replied:  "Our Resolution team will reach out to the customer to better discuss their concerns and work towards a resolution path.".

  You haven't done that in over one year - what makes me believe you will do that now??? 

  It's been a horrific last year, dealing with Sunergy.

   

  Did you actually read my full attachment, from the original complaint?

  That was just a small list of all the problems that Sunergy did..... lies, manipulations by Sunergy

  
  Again, Sunergy is a SCAM - I want nothing to do with Sunergy.

  Just remove my solar system immediately, without any penalty/fees to me.

   

  I can't even get a new roof because of your dishonest & manipulative practices.

  You are charging an outrageous price for uninstall/reinstall for the solar panels - DOUBLE THE INDUSTRY STANDARD.

  My home insurance company is not willing to pay for above - so, MY NEW ROOF IS AT A STANDSTILL.

  MY CURRENT ROOF IS ABOUT 10 YEARS OLD AND CAN LEAK ANY DAY NOW - THAT IS NO EXAGGERATION!

  Fix your  outrageous price for uninstall/reinstall of solar panels IMMEDIATELY.

   

  BTW, I did get a response back form ******* Attorney General *********************** - they are "currently reviewing complaints filed against this company" [Sunergy].

  They have requested all documentation from  me - emails/contracts/etc.

   

  So, it is in your best interest to come clean sooner, rather than later... and do the right thing.

  Otherwise, all of your lies/manipulation/deceit will be out in the open soon - your choice. 
  

   

  Sincerely,
  
  *******************

  Business response

  02/15/2024

  Thank you for sending this response to us. Our resolution team has been investigating the claims made by the customer, hoping we can find a resolution path satisfactory to both the customer and ********************. Upon reviewing the account, it appears the customer reached out to us for an estimate on the cost of having Sunergy remove and reinstall the solar panels and replace the roof.
  
  After reviewing the customer's recent rejection, it seems there may have been a miscommunication regarding the removal, reinstallation, and reroof quote. The customer is free to choose any roofing contractor; however, the solar system must be removed and reinstalled by either Sunergy or an approved solar contractor to ensure that the manufacturer warranties are not voided. This stipulation is in place for warranty preservation.
  
  Sunergy's resolution team will promptly reach out to the customer directly to provide our offer in hopes of resolving his concerns

  Customer response

  02/20/2024

   
  Complaint: 21181723
  
  I am rejecting this response because:
  It is blatantly obvious that whomever responded did not read the original complaint in its entirety. So, please do that first - it is an attachment to this BBB complaint (file name:  "Sunergy - BBB Compliant"). 
  
  The uninstall/reinstall of the solar panels (for reroofing) is just one of the MANY complaints against Sunergy. This reply by Sunergy just further proves my point - that how completely and utterly incompetent the company is. And anyway, the issue with the solar panels uninstall/reinstall is the cost - it is twice the industry standard. Again, simply another scam tactic by Sunergy.
  
  I did get a voicemal from a Sunergy case manager on Friday (FEB 16). This is too little, too late. I already went down that route previously and nothing was done. There is no case here Sunergy IS A SCAM.
  
  Let me reiterate. IF THE SOLAR SYSTEM IS NOT REMOVED (WITHOUT ANY COST/PENALTY/FEES/ETC TO ME), MY NEXT STEP IS LEGAL ACTION.
  
  Earlier today, as requested by ******* Attorney General ******************* office, I have provided them with the following documents:
  1) Purchase and installation contract
  2) Loan / financing agreement
  3) Payment information
  4) Inspection - No Show (OCT  6, 22)
  5) Inspection - No Show (OCT 19, 22)
  6) Double Billing Start (FEB 5, 23)
  7) My Official Complaint Filed With Sunergy (FEB 6, 23)
  8) Cleanup Not Done (FEB 26, 23)

  9) ( More to come :)  )

  
  By the way, I have started a new website for Synergy Is A Scam - *****************************************.

  I will be adding to this website, including links to the 173 complaints filed against Sunergy:
  *****************************************************************************************************************************************************************************************
  
  
  Sunergy, its your choice your reputational risk it at hand. It appears you are perfectly fine with having your scam tactics go public.
  
  ---
  *******************

  Business response

  03/01/2024

  We would be happy to provide further clarification. In short, **************** system is producing as estimated according to the contract. Attached to this response, you will find the production data for a 7-day production reading that shows the layout of the panels, a *************** report, and a multiple year energy report that shows the production for each month. Please let us know if we can provide further clarification. 

  Customer response

  03/14/2024

   
  Complaint: 21181723
  
  I am rejecting this response because:
  This is absolutely unacceptable.

  The salesperson told me that my non-solar bill would be $0 per month (or just a few dollars) - it's closer to an average of about $100/month.... some months it's almost $200.

  Again, please read my original complaint.... I KEEP ON HAVING TO SAY THIS AGAIN AND AGAIN AND AGAIN.

  That means Sunergy used deceptive sales tactics, including lying about the true cost of solar.

  JUST REMOVE MY SOLAR SYSTEM, as you are obviously not admitting to your faults.

  ___ 
  *******************

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/9/23 Sunergy installed solar panels on our house. That part went flawless and we were told someone would be out to hook up the solar panels within 14 days. It is 1/17/24 and they STILL have not hooked up the solar panels so they are just sitting on our roof doing nothing. We've tried calling and nothing- we have gotten no calls back or the run around that someone will contact us ASAP to schedule. It's been so long that the finance company wants their payments and we called them and they are filing a complaint with Sunergy as well. My next step is to go to our city's permitting departments and the ************************

  Business response

  01/24/2024

  Thank you for bringing the situation into light and to our attention. A project manager has been specially assigned to the task to oversee the process and to be in contact with the customer moving forward. At this point in time, Sunergy is looking to upgrade the main panel of the home which requires complicated scheduling. Sunergy is currently in the process of coordinating the upgrade and will advise with a date and time. This upgrade is simply part of the process and we appreciate all effort and understanding as we work toward our mutual goal of providing solar. Sunergy's resolutions team along with the electrical and engineering departments are working diligently to provide real time updates and move further along in the process.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business fails to adhere to appointments scheduled. I have lost wages and time. I now have damage to my roof that will need to be repaired once the equipment is removed. I have been waiting since August of last year to get the equipment installed and every time the business makes an appointment they fail to show up and they fail to advise the customer of the same. The company lacks integrity to it's own customers. I have on numerous occasions advised the business that if they do not install the equipment on the date they said they would then the contract should be void and restitution should render the contract void and ******* to be repaired due to their lack of communication and inability to stick to appointments. I now want the equipment removed as it has not been installed. I would also like the materials that have been installed removed from my property and the property repaired as it was prior to installation of the minor materials.

  Business response

  01/18/2024

  Thank you for sending this complaint over to us. Our Resolution team will reach out to the customer to better discuss their concerns and work towards a resolution path. Currently, we are coordinating a time with our local installer crews to stop by the home to complete the laying of the panels so that we can move forward with scheduling the city inspection. Our installer crew's availability can vary, but we are hopeful to have the appointment on the schedule by next week.  

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Though solicitors are not allowed in our development, a SUNERGY salesperson named *********************** met with us and sold us solar panels. He gave us a timeline which was not even closely followed. After much time passed, we were contacted and told that the cost of the project would be more than what was shared and agreed upon. We said we would continue only with the original agreed upon terms. We were recently contact after 19 months from the original meeting in May of 2023 and told we must pay $1,800 for a service (insulation installation) that I dont even know for sure was even provided. **** said that it was provided in August of 2022 when we spoke today! Another company representative ******* texted me a thumbs up when I shared that the only invoice I will accept is one with a $0.00 balance. **** had no idea whether either ****** or ******* even worked for the company any longer. At one point I was told that ****** no longer works for the company. I want an invoice from the company that shows a $0.00 balance and the lien from my house removed.I have requested all of the documents from the company for my lawyer to review if necessary. Im hoping this can be resolved by the BBB. Thank you.

  Business response

  12/19/2023

  Thank you for sending this complaint over to us. Sunergy will reach out to this customer to discuss there concerns in more detail and work towards a resolution.

  Customer response

  12/20/2023

   
  Complaint: 21026814
  
  I am rejecting this response because:

  Im still waiting on copies of all of the documents from my file that I requested.  Also, the only real resolution is a removal of the lien and confirmation of a **** balance.  Afterwards I will remove my complaint with the BBB.
  
  Sincerely,
  
  ***************************

  Business response

  12/22/2023

  Sunergy can confirm that this customer has a $0 balance on file currently and the account is officially closed. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩