I purchased this camera specifically for its ability to live stream in the 360 degree viewing angle (uses lenses on both sides of the camera) when it worked, it was great, however, over a short time period, it became inconsistent and then stopped live streaming in 360 degree view altogether. I contacted customer support which if I understood correctly, one person works in customer support that is able to communicate in english. This means leaving a message and they will call me back as soon as they can. I was getting error codes on the insta360 One x2, often. When I read the codes to customer service, they said their engineers had not ever received these error codes before but that they would get back to me when they had a solution. I also sent (by their request) video of the malfunction (I screen recorded the error codes and what would happen when the camera would not allow me to live stream in the 360 degree viewing angle). Tech support and the engineers did not ultimately offer a solution and I did not hear from them again. Because all of this happened within the thirty day return time period, I was able to return the camera but had to wait two weeks from the date they received the camera, to receive my refund (this was highly frustrating) and I also was not given the choice to exchange the camera which would have allowed me to be sent a replacement, right away, and return the malfunctioning camera. But this option was not available to me. A highly frustrating experience. I give the camera five stars because I really like it in every other way and it’s a great idea, great build quality, and if they can fix the live streaming in 360 degree viewing angle, would be a masterpiece. I still like the camera but will wait until they offer a solution to the live streaming in 360 degree.
Also, to clarify, the many times I called and spoke to customer support (I would be required to leave a message) the same person (I recognized her voice) called me. So I asked if she was the only one that works in customer service and she said no, but that she was the only english speaking person that worked in customer service. Stating that if I knew their language, they have many customer service I could speak to. She was nice except when a couple of times she told me I asked too many questions. I’ve never been told this by any customer service, before. To me, it’s normal to ask questions when I’m trying to understand something and especially when I’m trying to find solutions.
Also, it would be wise to mention, I had purchased the additional warranty offered on the insta360 One X2 website, I think it cost 39 dollars and provides a one year free replacement (one time only). This warranty at the time of purchase, was not available here on amazon. It appeared I was required to purchase this warranty from the insta360 one x2 website. Which it says one has three days maximum to purchase this free replacement warranty, from the date of camera purchase. I purchased the free replacement warranty and when I returned the camera, insta360 customer service told me that the free replacement warranty is not returnable, even though I clarified that the camera was still within the thirty day return policy and is not working properly.
All that said, I still like the camera very much and hope to one day own one again. I will watch closely to see how the live streaming feature in 360 degree viewing angle is working for everyone on their YouTube videos and social media videos altogether. Thank you for reading my review! I hope you have a wonderful day!
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This item: Insta360 ONE R 1-Inch Edition Co-Engineered – 5.3K 30fps Action Camera with 1-Inch Sensor, 4K 60fps, Stabilization, IPX8 Waterproof, 19MP
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This Item  Insta360 ONE R 1-Inch Edition Co-Engineered – 5.3K 30fps Action Camera with 1-Inch Sensor, 4K 60fps, Stabilization, IPX8 Waterproof, 19MP | Recommendations  |  |  |  |  | |
| Price | $549.99 | $349.00 | $465.00 | $419.99 | $499.99 | $470.99 |
| Delivery | Get it Mar 18 - 20 | Get it as soon as Wednesday, Mar 19 | Get it as soon as Wednesday, Mar 19 | Get it as soon as Wednesday, Mar 19 | Get it as soon as Wednesday, Mar 19 | Get it as soon as Saturday, Mar 15 |
| Customer Ratings | ||||||
| Sold By | FlySafe CR | Amazon.com | Insta360 Official Store | Insta360 Official Store | Insta360 Official Store | 6ave |
| model name | Insta360 ONE R (1-Inch Edition) | AC004 | Insta360 | CINSBBGA | X4 | CINRSGP/A |
| display size | — | 2.5 inches | 2.29 inches | 2.4 inches | 2.5 inches | — |
| video resolution | 5.3K | 4K | 5.7K | 8K | 8K | 4K |
| connectivity tech | — | Bluetooth, Wi-Fi | Bluetooth | Bluetooth, Wi-Fi, USB | — | — |
| shooting modes | Slow Motion | [Low Light, Sports] | Easy | Low Light, Active HDR | Standard, HDR, Timelapse, Slow Motion, Bullet Time, FreeCapture | Sports |
| lens type | Wide Angle | Zoom | Wide Angle | Prime | Wide Angle | Wide Angle |
| flash memory type | SD | — | Micro SD | Micro SD | Micro SD | SD, SDXC |
| optical sensor size | 1 inch | — | 1/2 inch | — | — | 1 inch |
| form factor | Compact | Compact | Bullet | Handheld | Compact | Durable |
| image stabilization | Optical | RockSteady 3.0, RockSteady 3.0+, HorizonBalancing, HorizonSteady | Digital | Optical | FlowState | Image Stabilization (Type Unknown) |
| minimum focal length | — | 8.5 millimeters | 6.7 millimeters | 13 millimeters | 1.24 millimeters | — |
Product Description
Insta360 ONE R 1-Inch Edition
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Insta360 ONE R 4K Edition
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Insta360 ONE R 360 Edition
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Insta360 ONE R Twin Edition
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| Customer Reviews |
2,231
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2,231
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2,231
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974
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| Price | $549.99 | — no data | — no data | $439.99 |
| Resolution | 5.3K Wide Angle Capture | 4K Wide Angle Capture | Super 5.7K 360° Capture | 4K Wide Angle + Super 5.7K 360° Capture |
| HDR Mode | Photo | Video + Photo | Video + Photo | Video + Photo |
| FlowState Stabilization | ✓ | ✓ | ✓ | ✓ |
| Waterproof to 16.4ft (5m) | ✓ | ✓ | ✓ | ✓ |
| H.265 Encoding | ✓ | ✓ | ✓ | ✓ |
| 1-Inch Sensor | ✓ | no data | no data | no data |
| Invisible Selfie Stick | no data | no data | ✓ | ✓ |
| Bullet Time | no data | no data | ✓ | ✓ |
| Point to Track/Deep Track | no data | no data | ✓ | ✓ |
| Auto Frame | no data | no data | ✓ | ✓ |
Extremely versatile, easy to use, and portable
I used to have the Insta360 ONE X, but I always wished it could do more, like record in regular 4k and use an external microphone for better audio, and that it had a better screen with more options. Looks like Insta360 was listening 'cause they fused an action camera with their best 360 camera and a bunch of awesome features on top. Now, I can use my ONE R as a 360 camera, an action camera, or even as a vlogging camera with the tripod and external mic adapter. The 360 video is still very clean and the selfie stick gets completely removed with near-perfect stitching.One of my favourite features is the modular system that lets me swap out the lens with the 360 mod, 4k lens, or the 1-inch Leica sensor, which produces great quality video with excellent stabilisation. It's noticeably better than the 4k lens. I can even point the viewfinder screen towards me so I can see what I'm recording. The mobile and desktop apps are very easy to use in re-framing 360 videos and creating special effects. I haven't tested this, but the camera can also be used to livestream videos and as a webcam.Physically, the camera is very well-built and sturdy despite being made up of multiple parts. I wish the standard battery also had the mount built-in like the Boosted battery, but the mounting bracket is needed for that. I also really appreciate that it's waterproof out of the box without an extra case.I'd recommend the ONE R to anyone who wants to create or learn 360 videos as well as regular/wide-angle videos with a single system and carry less equipment. The package is great value.
Top reviews from the United States
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- Reviewed in the United States on September 7, 2021
- Reviewed in the United States on September 21, 2020Color: RedStyle: 1-inch EditionVerified Purchase
I used to have the Insta360 ONE X, but I always wished it could do more, like record in regular 4k and use an external microphone for better audio, and that it had a better screen with more options. Looks like Insta360 was listening 'cause they fused an action camera with their best 360 camera and a bunch of awesome features on top. Now, I can use my ONE R as a 360 camera, an action camera, or even as a vlogging camera with the tripod and external mic adapter. The 360 video is still very clean and the selfie stick gets completely removed with near-perfect stitching.
Extremely versatile, easy to use, and portable
Reviewed in the United States on September 21, 2020
One of my favourite features is the modular system that lets me swap out the lens with the 360 mod, 4k lens, or the 1-inch Leica sensor, which produces great quality video with excellent stabilisation. It's noticeably better than the 4k lens. I can even point the viewfinder screen towards me so I can see what I'm recording. The mobile and desktop apps are very easy to use in re-framing 360 videos and creating special effects. I haven't tested this, but the camera can also be used to livestream videos and as a webcam.
Physically, the camera is very well-built and sturdy despite being made up of multiple parts. I wish the standard battery also had the mount built-in like the Boosted battery, but the mounting bracket is needed for that. I also really appreciate that it's waterproof out of the box without an extra case.
I'd recommend the ONE R to anyone who wants to create or learn 360 videos as well as regular/wide-angle videos with a single system and carry less equipment. The package is great value.
Images in this review
- Reviewed in the United States on June 24, 2020Color: BlackStyle: 360 EditionVerified Purchase
I am a first time Oner user, and the outcome of this 360-degree camera impressed me. I can personally say that I love the camera a lot. The small design is quite simple and easy to handle. It designed with a straightforward control system make me have no difficulties in understanding. The camera has advanced stabilization performance, and they called it”Flowstate stabilization.”I was worried about the stabilization. However, I used the camera during the weekend biking; the photo quality was impressive. The photo looks bright, colorful, and fancy. And the selfie stick was invisible in my gallery! Such a fantastic function! I noticed this lens adapted with a super high 5.7K 360-degree definition.
I also used alcohol wipes and wet cloth to clean my camera, and it still stays in functional status. Also, The software has powerful function and very easy to use, I tried editing the picture, and the only thing I did was click the “little planet” button in my apps. It's very easy for me to obtain a screenshot of one flat photo within the panoramic photos. I also noticed there are several quick editing choices in apps. I am so excited to have this fantastic product.ITS ABSOLUTELY WORTH THE PRICE!!
Images in this review
- Reviewed in the United States on October 10, 2024
- Reviewed in the United States on May 16, 2024
