Help & Support

*Contact Name:
*Company Name
*Contact Number:
*Contact Email Address:
*Brief Summary, please include what Network the sim was serving off / What device the sim is in / what country is the sim located?
* Number of sims impacted.

* Example Sim details including timestamp
* Services impacted.
  Data
  SMS
  Voice

* Technology impacted.
  NB-IoT
  Cat-M
  2G
  3G
  4G
  5G

* Date and time the issue started:

* Is device stationary or mobile: Select an item in this list. Stationary Mobile
* Have you rebooted the device: Select an item in this list. Yes No
* Is the SIM passing diagnostic testing: Select an item in this list. Yes No