Shuzes Reviews

214  Excellent
TrustScore 5 out of 5

4.9

In the Shoe Store category

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Reviews4.9

214 total


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Rated 5 out of 5 stars

Good delivery times

These arrived within the time specified.

Had these type of sandals before so knew they were going to be comfortable.

Good service all round and competitive pricing.

Date of experience: March 25, 2024

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Rated 5 out of 5 stars

Simple ordering system

Simple ordering system, delivered quickly and packaged well. Sent correct size and l love them. Very comfortable. Will order again from Shuzes.

Date of experience: March 20, 2024


Rated 5 out of 5 stars

Boots for work

I found the pair of genuine Hard Yakka work boots I have been looking for at a considerably better price than any other shop at Shuzes, and it was delivered even sooner than expected. Great service, will buy from here again :)

Date of experience: March 12, 2024

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Rated 5 out of 5 stars

Good quality.

I bought wellies from a different company & they were awful & cheap made so I found this company bought wellies & the free returns is what made me buy them because the previous company expects customers to pay postage & returns which I think is terrible. I wish I had found this company first to save money on the postage, their wellies were such a good quality that I bought another pair but ankle ones. I know where to buy my wellies now in future. I love the free delivery & returns. I love how fast the delivery was that it arrived the next day which was really helpful as I needed wellies. Also, they have klarna payment option too which is great.

Date of experience: February 24, 2024


Rated 5 out of 5 stars

I previously ordered these boots twice…

I previously ordered these boots twice on amazon size 4 both times sent size 7 so decided to look at other sites for them.I love these boots already have 2 pairs they are the most comfortable footwear I've ever had .

Date of experience: February 11, 2024


Rated 5 out of 5 stars

Excellent responsive customer service

Excellent responsive customer service. My parcel was lost by Royal Mail. I emailed to say I had not received my boots. Within a few hours I had customer service mail back and resend out to me with clear tracking details. Excellent customer service and a great company, and gorgeous boots too!

Date of experience: January 22, 2024

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Rated 5 out of 5 stars

Ladies brown leather ankle boots

Unfortunately the ankle boots I ordered were too big & unavailable in half sizes. However they were very well made & a lovely colour leather. Returning was easy & refund processed quickly. Would definitely recommend this website for good value for money & great designs.

Date of experience: October 26, 2023


Rated 5 out of 5 stars

A Genuine Company !

I used an email address to request a refund as telephone number was not working , and they were fine very helpful and obliging ! I did receive a refund !
They are a reputable company! I would use them again

.Thanks
Mary
Devon UK

Date of experience: January 25, 2024


Rated 5 out of 5 stars

First time I have used Shoe Store…

First time I have used Shoe Store Direct, but it probably will not be the last - price was good, delivery timescale was good and order process was simple - boots arrived as described and on time - faultless process. Well done

Date of experience: January 04, 2024


Rated 5 out of 5 stars

Excellent Service

Yesterday I ordered a new pair of work boots 🥾 and they arrived this morning. The boots look great, feel comfortable, and will hopefully stand up to my day to day work outside doing gardening work. Excellent service and great boots, many thanks

Date of experience: January 26, 2024

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Rated 5 out of 5 stars

Great service

I came across shoe store direct whilst doing an online search for some shoes.
I found the website easy to navigate, the selection of shoes was good and the prices very competitive.
Found what I wanted. The ordering process was straightforward and delivery was quick and efficient.
Great service

Date of experience: November 24, 2023


Rated 5 out of 5 stars

Great ordering and delivery

Ordering through Amazon was very easy and the boots arrived very quickly. Sadly we didn't like the style as wasn't to my Husbands taste but other than the style they were fab.

Date of experience: February 01, 2024


Rated 3 out of 5 stars

The delivery took almost two weeks and…

The delivery took almost two weeks and although I wasn’t in a rush for them the lack of communication was a bit disappointing. The shoes are fine and I’m sure under normal circumstances the delivery would be too but I have to mark it as I experienced it

Date of experience: January 29, 2024


Rated 4 out of 5 stars

Waterproof shoes/boots

I needed a decent waterproof pair of walking shoes/boots, and Shoe Store Direct delivered with selection and price.
Good quality and already in use, in the rain (English summer!).
Will definitely use again, and already recommended to others.
Only adverse comment, delivery via Royal Mail, which in my area is not so good.

Date of experience: July 27, 2023

Reply from Shuzes

Dear Robert,
Thank you so much for your time sharing your feedback. We're pleased you were happy with your purchase of waterproof walking boots. We know that finding the right pair of shoes can be tricky, so we're so glad that we were able to help you find a pair of hiking boots that you love.

We apologize for any inconvenience caused by the delivery via Royal Mail. We understand delivery services can vary depending on the area, and we take your feedback seriously. Rest assured, we are continuously improving our services and exploring alternative delivery options to ensure a smoother experience for all our customers.

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Rated 5 out of 5 stars

Make this your first choice for footwear.

The work shoes I have purchased are extremely comfortable, and last well, so I wanted the same again. A quick search online showed them available at several outlets, but none could compare with the price offered by Shoe Store Direct. I ordered my shoes and they were delivered quickly and on time at the designated time slot. This is first class service and reliability. I highly recommend you look for all your footwear requirements at Shoe Store Direct as a first choice.

Date of experience: September 12, 2023

Reply from Shuzes

Dear Keith,
Thank you for your positive review of our work shoes and service! We're thrilled you're happy with your purchase and recommend us to others.

We know that finding the right pair of work shoes is important, and we're glad that ours have been able to meet your needs. We strive to offer quality footwear at competitive prices and always look for ways to improve our customer experience.

We appreciate you taking the time to share your feedback with the Trustpilot community and us, and we're committed to continuing to provide you with the best possible service.


Rated 5 out of 5 stars

SSD review

This is the first time I have used Shoe Store Direct. I haven’t received my order yet, but that’s to be expected over the Christmas period so I’m not worried about it. Everything up to this point has been easy, I have no complaints about SSD. I will add to this review or write another when my order arrives and I have worn the shoes for a wee while.

Date of experience: December 30, 2023


Rated 5 out of 5 stars

Great value & speedy delivery

Shoe Store Direct were the cheapest place i found for my sons Cotswold wellies offering free (very fast) delivery and free returns if needed. No other company came close! Will definitely buy from again when my daughter and son need their next size up wellies. Thank you :-)

Date of experience: September 25, 2023

Reply from Shuzes

Dear Jenny,
It's fantastic to know that you found us to be the cheapest place for your son's Cotswold wellies and that our free and fast delivery and the option for free returns made your shopping experience even better. We strive to provide convenience and satisfaction to all our customers.

Once again, thank you for choosing Shoe Store Direct and for taking the time to share your positive experience. Your feedback is greatly appreciated.